Configure Case Feed in Lightning Service Console

Questions tagged [casefeed]

0 votes

0 answers

22 views

Can i edit locked sentence in feed filters status change?

[![.][1]][1] This is way I can see when case update, I need to see the the thing that updated in this line. But to see that I have to click the drop down arrow in the left side

• 1

asked Jul 11 at 16:46

0 votes

0 answers

49 views

Is There an Easy Way to Create a Feed Using Custom Feed Items?

Lightning-Aura-Component I have an array of feed elements not connected to an Id and I need to make a feed containing these elements. Is there an easy way to do this or must I recreate an entire feed ...

• 1

asked Jun 16 at 14:23

0 votes

1 answer

30 views

Default tab for case feed

Is it at all possible to control the default tab inside the case feed? The default is 'All Updates' but we'd really like to change this to Emails - we don't care about status updates taking top ...

• 1,989

asked May 18 at 13:45

2 votes

0 answers

64 views

Is it possible to reproduce the Case Feed data with SOQL?

Querying (SOQL) CaseFeed returns incomplete information for some types (for example TrackedChange and EmailMessageEvent). Both of these StackExchange searches return zero results: casefeed soql ...

• 21

asked Feb 19 at 0:32

How to solve : FATAL_ERROR System.FinalException: Cannot modify a collection while it is being iterated

My Goal is to remove certain email address from To when user click on Reply All Map<Id, EmailConfiguration__c> mapEconf = C3S_EM_EmailConfiguration.getAllEmailConfigsByIds(); List&...

• 79

asked Jan 27 at 17:09

0 votes

0 answers

27 views

Is it possible to add more actions to the feed actions of an EmailMessage in a Case?

I have developed a flow that creates a new case from an email message as a "Split case" functionality. The use case is that in our vision, one case should focus on one issue, so if the ...

• 81

asked Jan 13 at 11:31

1 vote

0 answers

50 views

Does / will Slack posts appear in a case feed like chatter posts do?

The good thing (for us) about chatter, is that chat posts appear as a feed item with a time stamp in the case feed. For many reasons we would like to migrate from chatter to Slack. BUT Will a slack ...

• 11

asked Oct 14, 2021 at 8:12

0 votes

1 answer

78 views

How to use 'customFilter' in Record Feed Elements Rest callout?

I am trying to query feed-elements via Rest API from the workbench. API ref /services/data/v51.0/chatter/feeds/record/5001x00000CA8IGAA1/feed-elements?customFilter=CustomFeed I am getting this error. ...

• 82

asked Jun 10, 2021 at 11:48

Do Cases FeedItem (Ex. TextPost, Activities) count against Salesforce storage limit?

Chatter Feed is not counted against the Storage limit but Tasks are counted. So I am confused about whether Cases FeedItem (Ex. TextPost, Activities) count against Salesforce storage limit or not. If ...

• 82

asked May 12, 2021 at 13:16

1 vote

0 answers

501 views

How to display the tabs "All Updates" "Call logs", ... on the case Chatter component on Case

I cannot manage to make the tabs "All Updates", "Call logs",... appear on the chatter component on the case page layout. How it looks on my org on Salescloud(sandbox): On a ...

• 21

asked Mar 12, 2021 at 14:31

How to get access to attachments in Case Feed Item using Rest API

I'm doing sync with Salesforce. In my case I should sync both Case and CaseFeed items. When my CaseFeed items changed I get the notification from Salesforce and create/update the CaseFeed item in ...

• 45

asked Feb 3, 2021 at 18:28

Integration for Cases and CaseFeed with external System [closed]

I have Salesforce system with clients data and Cases(client issues). I would like to extend some functionality of Salesforce and integrate the Cases with our external System. Since we need the Case ...

• 45

asked Feb 2, 2021 at 11:35

Service Cloud - dealing with automatic/out-of-office replies for cases

We currently have cases auto-assigned to agents with queue-based routing, with customer replies to cases automatically reopening cases and putting them back in the original queue, so they get assigned ...

• 535

asked Dec 10, 2020 at 16:31

Understanding CaseFeed

I'm trying to figure out how CaseFeed Objects work. In a Feed Object, there seems to be no reference to the Object it should reference to, like an email. How could i recreate a Casefeed by myself? Are ...

• 15

asked Jul 6, 2020 at 12:17

0 votes

0 answers

522 views

Salesforce QuickActionsDefaultsHandler - how to make it do nothing when conditions are not met

I am hoping you could assist. I am currently trying to implement the QuickActionsDefaults handler in our Org so that the template and the Org-Wide email is automatically selected when a user clicks ...

• 1

asked May 2, 2020 at 5:40

schendelbregat.blogspot.com

Source: https://salesforce.stackexchange.com/questions/tagged/casefeed

Share this post